Frequently Asked Questions
DO I NEED A REFERRAL?
Not at all, our team are first contact practitioners so you may book in without a referral from your GP. Depending on your pain or condition, your practitioner may contact your doctor or other health professionals to ensure you are receiving the appropriate assistance you need for your recovery.
CAN I GET PRIVATE HEALTH COVER REBATES?
Yes, depending on your cover plan, you may be eligible for rebates.
DO YOU HAVE HICAPS?
Yes, we have a HICAPS machine at the clinic, so bring your private health fund card and we can swipe it for instant rebates. Note: To claim on the spot health rebates, you must present your health insurance card at the time of payment. Alternatively, an invoice can be issued to allow for self-claiming through your private health provider.
WHAT IS YOUR LATE CANCELLATION POLICY?
As we run a popular clinic, we need at least 24 hours notice, so that your appointment slot can be given to someone on the waiting list. If you cancel with less than 24 hours notice, you may be charged a late cancellation fee.
ARE YOU OPEN ON PUBLIC HOLIDAYS?
We are not, most find it hard to commit to an appointment on public holidays.
HOW LONG ARE THE APPOINTMENTS?
Initial appointments are 45 – 60 minutes. Subsequent appointments are 30 minutes. All Medicare consultations are 30 minutes. Longer appointments are available if arranged prior to your consult.
WHAT SHOULD I BRING?
Please bring any referrals/paperwork (relevant for Return to Work, Chronic Disease Management plans, DVA or NDIS claims) or scans such as X-Rays, Ultrasounds and MRI’s related to your condition.
WHAT DO I WEAR?
Please wear loose fitting clothing that will allow access to and movement of the injured or painful areas. This allows for better assessment and therefore better understanding of your current pain or condition.
HOW MANY CONSULTS DO I NEED?
At StudioXphys we strive to get you back to full health and activity in as little treatments as possible, and as such, the number of consults required will be based on how well your injury is recovering on a session by session basis.
DO YOU ACCEPT CHRONIC DISEASE MANAGEMENT PLANS?
Yes. We accept Medicare Chronic Disease Management (CDM) plans (formally known as Enhance Primary Care or EPC plan).Note: Please call to arrange your CDM appointment. You will need to provide a copy of your CDM referral at your initial consultation in order to proceed with treatment and management of your condition.
DO YOU ACCEPT RETURN TO WORK/ DVA/ NDIS & CTP CLAIMS?
Yes. We accept all Return to Work (Work Cover), DVA, NDIS and CTP claims. Note: Please call to arrange your Return to Work/ DVA/ CTP/ NDIS appointment. We do ask that you bring all the appropriate paperwork on your initial consultation to ensure there is no delay in treatment and management.
WILL I BE GIVEN EXERCISES TO DO?
You will be given a series of exercises (movements) in order to speed up your recovery and prevent recurrence of the injury. All exercises are trialled within your consult to ensure they are appropriate for you at that time. This may consist of strengthening and/or stretching exercises appropriate for the rehabilitation of your pain or injury. As some injuries or pains are ongoing or have been present for months or even years, home exercises allow for improvement to continue further between physiotherapy appointments. The more recovery we can produce at home, the less you will need to see us in the clinic!
If we have not answered the question you have, please call our friendly staff on (07) 5522 9577